Privacy Policy

This Privacy Policy explains how KingBit collects, uses, stores, and protects personal information from users in Canada. We take your privacy seriously and aim to be clear about what we collect, why we collect it, and how you can manage your information. This page covers the main categories of data we handle and the choices available to you.

Types of data we collect

Personal data

When you register an account or contact us, we collect personal information such as your name, email address, date of birth, contact details, and billing information. We may also collect identity documents when verification is required for security, fraud prevention, or to comply with our internal controls.

Technical data

We collect technical information necessary to run the service, including IP addresses, device type, browser, operating system, cookie identifiers, and usage data. This helps us maintain site performance, prevent abuse, and improve the user experience on desktop and mobile.

Transactional data

Transactional information includes deposits, withdrawals, bets and game history, payment method details, currency used, and any interactions with support or promotions. We retain this data to process transactions, resolve disputes, and maintain accurate account records.

How we use your information

We use collected data to operate your account, process payments, verify identity, detect and prevent fraud, and deliver customer support. Data also allows us to administer legal and regulatory obligations, such as record keeping and internal compliance checks. Where permitted, we may use anonymized or aggregated data for analytics and service improvements.

Data protection practices

We protect information using industry-standard technical and organisational measures, including encryption, access controls, and secure storage. Access to personal data is limited to authorised staff and service providers who need it to perform their roles. We regularly review our security practices to maintain appropriate safeguards.

Cookies and tracking technologies

We use cookies and similar tracking technologies to manage sessions, remember preferences, and analyse site usage. Some cookies are essential for account access and payment flows, while others support analytics or personalised content. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect functionality.

Information sharing and third parties

We may share personal data with third parties that provide services on our behalf, such as payment processors, fraud prevention services, identity verifiers, hosting providers, and analytics vendors. These partners are contracted to protect your information and may only use it for permitted purposes. We will not sell your personal information to third parties.

User rights

You have rights over your personal information, including the right to access, correct, or delete data we hold about you where permitted by law. You may also object to certain processing activities or request restrictions. To exercise these rights, contact us using the details below. We will respond in a timely and reasonable manner.

Access, correction, and deletion

To request access, correction, or deletion of your personal information, contact our privacy team. We may require proof of identity before fulfilling requests to protect account security. Some data may be retained where required for legal, regulatory, or legitimate business purposes.

Privacy policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When substantive changes occur, we will post a notice on the site and update the policy effective date. Continued use of the service after changes indicates acceptance of the revised terms.

Questions or requests about privacy can be sent to our privacy contact at [email protected].